TERMS & CONDITION

TERMS & CONDITION

1. Delivery and payment

・Payment by credit card, PayPal only. Please note you are required to register with Paypal when paying by credit card.
・Please make sure your shipping address registered at PayPal is correct. Additional re-sending fee due to the incorrect address will additionally be charged on your account.
・Shipped from Tokyo, Japan to worldwide. Contact us if your country is not listed.
・Shipment within 3 Japanese working days following receipt of the full payment.
・Shipment by EMS served by Japan post or registered small packet. Both are traceable. (For your reference: From our experience goods never got lost for USA, Australia, and U.K.)
・In case the package is loss, we are unable to reimburse or replace the goods.
・However, EMS offers insurance up to certain amount of value, so please contact us.
・Shipping costs will not be returned in any case and return-shipping cost is paid by the customer.
・The delivery might take longer than expected due to bad weather or natural deserter.
・If you order pre-order and standard products at a time, both will be shipped together with pre-order goods.
・If you would like to receive non pre-ordered products, please let us know on shop@temaricious.com We’ll inform you the period other than calendar holidays on www.temaricious.com, instagram/facebook/blog.
・You will not be imposed any shipping fee for workshop, though it is listed in the menu.

2. CUSTOMS & TAX

・Please note that you or your recipient is responsible for customs fee and tax assessed in your county.
・The price shown on our site includes consumption tax in Japan.
・No tax-refund service is available.

3. ABOUT NATURALLY DYED PRODUCTS

・Please bear in mind some attributes of natural dyed products.
・Please store in dark as colours fade easier than synthetic dyes.
・Colours may be uneven.
・For your lager sized project, we recommend to purchase sufficient amount a time since a colour differs slightly by LOT.

4. CANCELLATION

・If your ordered goods are not yet shipped out, it is possible. Please contact us to shop@temaricious.com with subject title of ‘CANCELLATION’.

5. REFUND & EXCHANGE

・If you find damages or defects on the products, please contact us within 7 days after you received to shop@temaricious.com with subject title of “REFUND or EXCHANGE”.
・Please do not send return item without our consensus.

6. INVENTORY in STOCK

・We sell the same commodities both at our shop and online shop. Therefor, please note sales at the shop will be prioritized and we might have to cancel your order even after the payment. In the case, we’ll contact you immediately and will propose alternative goods or cancellation of your order.

7. WORKSHOP

・100% of payment of tuition fee is required at registration.
・For the workshop that does not include materials, please pay for the material at the end of the workshop.
・Cash (JPY) and credit card (VISA, MASTERCARD, AMERICAN EXPRESS, JCB, DINERS CLUB) payment is available at workshop.
・Due to shipping fee appears but you are not charged for it.
l Cancellation policy of workshop:
Full refund of payment for a class will be given for cancellations only if the spot can be filled by another student. Please be considerate. We reserve the right to cancel a class in unusual circumstances. We try to avoid this wherever possible, but sometimes it cannot be avoided. In this situation, of course, a full refund will be given. Temaricious is not responsible for extreme weather conditions or any other situations that are out if its control, Sorry!
・For any further inquiry regarding workshops, please contact us to workshop@temaricious.com

8. PRIVACY POLICY

We do not disclose customer information to any third parties.
Registered customers will be emailed by Temaricious from time to time, please write us to info@temaricious.com if you would like to opt this service.

9. COMPANY INFO

TEMARICIOUS LLC
Representative: Naho Izumi (English, Japanese Speaking)
Address: 3-17-3, Nishiogi-minami, Suginami, Tokyo 167-0053, JAPAN
Business days: Monday-Saturday
TEL: +81 3 4400 2884
Mail: shop@temaricious.com
URL: http://www.temaricious.com